sonormal terms and conditions

Quotes and Estimates
Pricing calculators on this website are provided for estimation purposes only and do not constitute a binding quote. We make every effort to provide accurate estimates, but please note that the actual cost may vary based on several factors. If you submit a request for an estimate or quote via email, we will do our best to respond within 24 hours on most business days (excluding major federal holidays).

However, please note that our response time may vary depending on the complexity of the request and the volume of inquiries we receive. Any quote provided to you is subject to change based on factors such as the scope of the project, the availability of resources, and other relevant considerations. We will inform you promptly of any changes to the quote. Once you have received a quote, it will remain valid for 15 days from the date of creation, unless it has been approved as an invoice and a deposit has been paid. After this time, we reserve the right to adjust the quote as necessary to reflect any changes in circumstances.

Order Processing & Deadlines
We take deadlines seriously and will always communicate clearly about timetables and required approval/artwork/payment cut-off times to ensure that we can meet any requested deadline. However, it is the client's responsibility to submit all order requirements by the stipulated cut-off times, especially in the case of rush orders. Please note that SoNormal cannot be held responsible for order delays or missed deadlines caused by failure to promptly submit payments, approvals, and/or necessary artwork. It is important to ensure that all required materials are submitted in a timely manner to avoid any delays.

While we will always do our best to respond to calls and emails regarding rush orders as quickly as possible, there may be times when other customers and/or job duties require our attention. If a deadline is approaching and you have not heard from any SoNormal team members, please follow up with us to ensure that we are aware of your deadline and can prioritize your order accordingly. To ensure that we can create an accurate invoice and provide a payment link for the required deposit to meet order cut-off times, please allow sufficient time for us to process your order. Rush orders may require expedited processing, which may incur additional fees that will be communicated to you prior to proceeding with the order.

Artwork Requirements
SoNormal cannot be held responsible for the final quality of a print due to poor-quality artwork provided by the client. While we can work with most provided file types, the final results of any printed material can only be as good as the quality of the original artwork. Please ensure that all artwork is finalized before placing your order. Please note that SoNormal does not provide graphic design services. We can prepare final artwork for print, but an additional fee may apply for more elaborate color separations or adjustments that your file might require.

For best results, we recommend providing an Adobe Illustrator vector file or a layered, 300dpi Photoshop file that is already saved at the final print size. These file types will ensure the best possible output. We strongly discourage providing hand-drawn images, images downloaded from the internet, or screenshots/photos taken on your mobile device. If we foresee any issues with your artwork, we will inform you as soon as possible to ensure that any necessary adjustments can be made.

Artwork Approval / Mockups
SoNormal will create detailed visual representations for clients to approve before proceeding with any production order, except for individual DTG samples. These mockups will be photoshopped approximations of what the provided graphics will look like on specified garments at the dimensions, ink colors, and placements selected. They will also outline total quantities, decoration methods, and any special instructions. Any adjustments to your order must be voiced before mockup approval. Once approvals are given, your job will be printed as indicated.

Please note that SoNormal is not responsible for any details that may have been overlooked before final approvals. Additionally, SoNormal cannot assume responsibility for any production decisions, such as placements, colors, or sizing, that have been left to our discretion and that you may ultimately be unhappy with.

Changes to an Order
Before collecting any payments via our invoicing software, orders will be presented for approval, and clients should carefully review the order to ensure that it is accurate and complete. If any changes to the order are or may be required, the client should not approve the invoice. Once an invoice is approved, production processes are triggered to begin, and no changes will be allowed. In exceptional circumstances, changes may be granted, but such changes may affect previously agreed-upon pricing and order completion dates. Additional costs, such as art prep fees, restocking fees, shipping costs, credit card processing fees, screen burning costs, etc., may also apply. To request changes to an approved order, clients should contact SoNormal as soon as possible. We will do our best to accommodate changes if circumstances allow, but we cannot guarantee that changes will be possible.

Deposits / Balances
To initiate an order, a 50% deposit on the total invoice amount is required. This deposit will be considered an implicit approval of the invoice. Please note that deposits are non-refundable. Once the deposit is received, we will order any necessary materials to complete the job. The remaining balance must be paid in full before the order can be picked up or shipped via a messenger service. We accept various forms of payment, including credit cards and checks. Please ensure that all payments are made by the due date to avoid any delays or additional fees.

CREDIT CARD TRANSACTIONS
Credit card transactions conducted via NFC tap, EMV chip read, or magnetic swipe done in person at our terminal and amounting to less than $1,500 will not incur any processing fees. However, online credit card transactions, those requiring the manual entry of the card information, or transactions exceeding $1,500 will incur a 3% credit card fee. This fee is to offset the heightened risk of fraud associated with remote credit card transactions and elevated transaction fees imposed by credit card processors. It is possible to avoid these transaction fees by submitting payments in cash, check, Zelle, Venmo, PayPal (submitted as "friends & family"), or ACH wire transfer. Transactions exceeding $5,000 necessitate submission through Zelle, PayPal (submitted as "friends & family"), ACH wire transfer, or check for processing. Credit cards will not be accepted for transactions over $5000. Payments made through ACH wire transfer will require them to process and clear before any turnaround times can begin.

Turnaround Times
The standard turnaround time for any order is approximately 10-12 business days. Turnaround times begin once we have received a 50% deposit as well as both invoice and mockup approvals. Turnaround times may vary based on order size, current workload, holidays, or any other unforeseen circumstances. All invoices will have a completion date clearly stated, which is considered for end of business on the specified date. Please note that turnaround times do not include the time it takes to ship your items to any specific destination.

Rush Fees
If you need your order completed faster than our standard turnaround time of approximately 10 business days, we offer expedited service for an additional fee. The fee will depend on the size of your order, the level of complexity, and the amount of time we have to complete it. Please note that rush orders are subject to availability and may require us to reschedule other jobs. We will do our best to accommodate your request, but we cannot guarantee that we will be able to fulfill it.

If we are able to accommodate your request, the rush fee will be calculated based on the amount of additional time and effort required to complete your order and will be added to your total invoice. Please contact us to discuss your specific needs and to get an estimate for the rush fee.

Stocked Blank Apparel
At SoNormal, we strive to maintain a consistent stock of blank apparel for in-house use. However, we typically only stock one brand of blank apparel at a time. While we do our best to use the same brand for an entire order, it may be necessary to switch brands in between orders or to use two different brands in your order. Rest assured that we will choose the most similar blank apparel possible, but there may be instances where slight differences are noticeable. Please contact us if you have any questions or concerns regarding the blank apparel used for your order.

Shipping
SoNormal is happy to ship your order anywhere in the contiguous United States. It should be stated that you require your order to be shipped at the beginning of the order process if possible to allocate enough time to package your items appropriately and measure/weigh those packages to determine shipping costs.

Shipping costs will be estimated and added to the invoice to be finalized at the completion of the order. Once the order is completed and packed for shipping, more accurate shipping costs can be determined and adjusted on the invoice. These costs will be made apparent to the customer before collecting the balance payment on the order. The balance on the order must be paid before any packages can be processed for shipping.

SoNormal shall not be held liable for any damages to printed items during transit caused by the shipping company or third-party carriers. The Client acknowledges that SoNormal utilizes the services of such shippers and any claims or disputes shall be directed to the respective shipping company. The Client agrees to indemnify and hold SoNormal harmless from any claims, demands, or losses arising from the shipment of printed items. SoNormal's liability is limited to the actual value of the damaged or lost items. It is recommended that the Client consider obtaining insurance coverage for protection. By placing an order, the Client agrees to these terms.

Damages / Quality Control
SoNormal understands the importance of quality control in delivering exceptional print products to our clients. While we have strict procedures in place to minimize the likelihood of errors, we acknowledge that mistakes can happen. To account for this, we estimate a 5